This Privacy Policy describes how Civilable (“Civilable,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information. This Privacy Policy also tells you about your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions.
You can jump to particular topics by going to the headings below:
- Information We Collect
- How We Use Information
- How We Share Information
- Your Choices
- How We Protect and Retain Information
- Transmission Of Information To Other Countries
- Third-Party Applications/Websites
- Changes To This Privacy Policy
- Contact Information
Information We Collect
We collect information about you in a variety of ways depending on how you interact with us and our website, including:
- Directly from you when you provide it to us, such as when you contact us by phone, email, or otherwise.
- Automatically through the use of cookies, server logs, and other similar technologies when you interact with our websites and emails.
- From other sources, including, for example, our affiliates, business partners, service providers, and other third parties, or from publicly available sources. For example, if you submit a job application or become an employee, we may conduct a background check.
- At our offices, through security cameras installed in common and visible areas, necessary for the proper functioning of the company.
The following provides examples of the type of information that we collect in a variety of contexts and how we use that information.
| Context | Types of Information | Primary Purpose for Collection and Use of Information |
|---|---|---|
| Cookies and First-Party Tracking | We use cookies and clear GIFs. “Cookies” are small pieces of information sent to your computer’s hard drive while viewing a website. See our Cookie Preference Center for more information. If you reject first-party cookies, our website may not function correctly. | To ensure our website operates efficiently. |
| Cookies and Third-Party Tracking | We may place tracking technology on our website to collect analytics, record interactions, or participate in behavior-based advertising. Third parties may collect information over time and across websites to serve tailored ads. If you reject third-party tracking, you may receive less personalized ads. See our Cookie Preference Center for more information. | To better understand our users and services. |
| Customer Information | We collect the name and contact information of our customers and their employees with whom we interact, as well as any communications sent to us. This information may be necessary to provide services or assistance. | To contact clients and communicate about projects, services, and billing. |
| Email Interconnectivity | If you receive email from us, we use tools to capture data related to when you open our message, click on links, or make purchases. If you reject email tracking, you may receive less personalized emails. | To understand how you interact with our communications. |
| Feedback/Support | If you provide feedback or contact us for support, we collect your name, email address, and any other content you send to us. This information may be necessary to provide services or assistance. | To receive and act upon your feedback or issues. |
| Job Applicants | If you apply for a job or become an employee, we collect information necessary to process your application or retain you as an employee, such as your government ID. Providing this information is required for employment. | To ensure efficient staffing and workforce operations. In some cases, we are required by law to collect this information. |
| Mobile Devices | We collect information from your mobile device, such as unique identifying information broadcast when visiting our website. If you reject these tracking technologies, our website may not function correctly on your device. | To identify unique visitors and understand how users interact with us on mobile devices. |
| Order Placement | We collect your name, billing address, email address, phone number, and credit card or financial account number when you place an order. This information may be necessary to provide services or assistance. | To fulfill our contract to provide you with products or services. |
| Website Interactions | We use technology to monitor how you interact with our website, including which links you click on, information you type into online forms, and information about your device or browser. If you reject this tracking, our website may not function correctly. | To improve our website, understand your preferences, and detect and prevent fraud. |
| Web Logs | We collect information such as your browser type, operating system, IP address, domain name, click-activity, referring website, and date/time stamp for visitors. This information is necessary for the functionality of our website. | To monitor our networks and website visitors, and understand which services are most popular. |
How We Use Information
In addition to the purposes described above, we use information in the following ways:
- To improve our services and product offerings.
- To conduct analytics.
- To review and act upon job applications.
- To communicate with you, such as to respond to your requests, inquiries, issues, or feedback.
- To send marketing and promotional materials, including information about our products, services, sales, or promotions, or those of our business partners.
- To detect and protect against malicious, deceptive, fraudulent, or illegal activity, including violations of our policies and terms and conditions, security incidents, and harm to the rights, property, or safety of our company, users, employees, or others.
- To debug, identify, and repair errors that impair the functionality of our website and services.
- To comply with legal or regulatory obligations, establish or exercise our rights, and defend against legal claims.
- For internal administrative purposes and to manage our relationships.
- For other purposes as you may consent from time to time.
We may have more than one purpose for collecting your information, as described above.
To the extent we maintain and use personal information in a deidentified form, we will not attempt to reidentify the information, except to determine whether our deidentification processes satisfy legal obligations.
How We Share Information
In addition to the specific situations discussed elsewhere in this Privacy Policy, we may disclose personal information in the following situations:
- Affiliates and Acquisitions: We may share information with our corporate affiliates (e.g., parent company, subsidiaries, or other companies under common control). If another company acquires or plans to acquire our company, business, or assets, we will share information with that company, including during negotiations.
- Other Disclosures without Your Consent: We may disclose information in response to subpoenas, warrants, court orders, or legal processes, or to comply with relevant laws. We may also share information to establish or exercise our rights, defend against legal claims, investigate illegal activities, suspected fraud, safety concerns, or violations of our policies.
- Service Providers: We may share your information with service providers who help us administer our website, conduct surveys, provide technical support, process payments, and fulfill orders.
- Other Disclosures with Your Consent: We may disclose your information to third parties with your consent or direction.
Some jurisdictions require us to describe the categories of personal information we collect, disclose for business purposes, and share with third parties. We may collect Identifiers, Commercial Information, Internet or other electronic network activity information, and Inferences drawn from these data. Depending on the purpose, we may share this information with affiliates, business partners, data analytics providers, internet service providers, payment processors, professional services, social networks, and government entities. We do not “sell” your personal information for money. For more information about cookies and tracking technologies, see our Cookie Preference Center.
Your Choices
Some jurisdictions give you the following rights regarding your personal information:
- Access to Your Personal Information: You may request access to your personal information or confirmation that we have information about you. In some cases, you may request a portable, machine-readable format of your data.
- Changes to Your Personal Information: You may ask us to correct inaccurate or incomplete information. Note that we may keep historical information in backup files as permitted by law.
- Deletion of Your Personal Information: You may request that we delete your personal information. However, we may retain information to comply with legal obligations, resolve disputes, enforce agreements, or for other business purposes.
- Opt-Out of Targeted Advertising: You may opt-out of online tracking-based targeted advertising (e.g., cookies) by clicking the Cookie Settings link on our website. We also recognize Global Privacy Control (GPC) signals as valid opt-out requests where required by law.
- Objection to Certain Processing: You may object to our use or disclosure of your personal information by contacting us.
- Promotional Emails: You may stop receiving promotional emails by following the unsubscribe instructions in emails. Note that we may still send service-related communications.
- Promotional Mailings: You may remove yourself from our mailing lists by emailing us with “NO SNAIL MAIL” in the subject line.
- Promotional Text Messages: You may opt-out of receiving promotional text messages by replying “STOP.”
- Proof and Revocation of Consent: You may request proof of consent or revoke consent for processing your personal information. Note that revoking consent may affect our ability to provide services.
- California Shine the Light: California residents may request information about the categories of personal information we share with third parties for direct marketing purposes.
Please note that not all rights are absolute and may not apply in all circumstances. We will not discriminate against individuals who exercise their privacy rights.
How We Protect and Retain Information
No method of transmission over the internet or electronic storage is fully secure. While we use reasonable efforts to protect your personal information, we cannot guarantee its security. We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Transmission Of Information To Other Countries
As a multi-national company, we transmit information between affiliates and service providers. Your information may be processed in countries with less stringent privacy laws. By submitting your personal information, you agree to its transfer, storage, and processing in countries such as the United States, Paraguay, Uruguay, Colombia, Australia, Singapore, Ireland, Germany, or other countries in the European Economic Area (EEA), and Brazil.
Third-Party Applications/Websites
We may provide links to third-party websites or services. These third parties have separate privacy policies, and we encourage you to review their privacy practices.
Changes To This Privacy Policy
We may change our privacy policy over time. If we make material changes, we will notify you through email or a website pop-up.
Contact Information
If you have questions, comments, or complaints about our privacy practices, or need this Privacy Policy in an alternative format due to a disability, please contact us:
- Online messaging: via our website
- Mailing address: Civilable, Plot no. 3, Jalgaon, Maharashtra, India – 425001
- Phone: +91 7719933852
If you are in Colombia, you may submit complaints to the Superintendencia de Industria y Comercio.
Effective Date: October 3, 2023
Last Update: July 10, 2025
